Privacy Statement

This statement provides information on our policy and practices with regard to the collection and use of personal information. Energy Ottawa Inc. reserves the right to amend this Privacy Statement at any time although changes to the use and disclosure of personal information will be made only with customer consent.

What is personal information?

Personal information is information about an identified or identifiable individual.  Personal information may include such information as your name, e-mail address, mailing address, financial information, birth date and other information about you collected electronically, in person or by telephone.

How is personal information used and disclosed?

· To establish and provide ongoing service
· To verify identity and protect against error or fraud
· To manage invoicing and accounting services
· To monitor customer satisfaction with our programs and services
· To create aggregate information
· To comply with legal and regulatory requirements

Subject to legal and contractual restrictions and reasonable notice, customers may withdraw their consent to the use and disclosure of their personal information. However, a decision to withdraw consent or withhold personal information may restrict or prevent Energy Ottawa Inc. from providing you with a product or service.

Customers wanting to withdraw their consent should contact the Corporate Secretary and General Counsel at the address provided in the section Contact Us.

How is personal information protected?

Security standards and procedures to safeguard personal information are maintained in order to prevent unauthorized use, alteration or removal of personal information.

Employee access to personal information is limited to those who require access in order to perform their assigned duties.  Energy Ottawa Inc. enforces with its employees the responsibility to protect personal information.

Energy Ottawa Inc. does not sell or rent personal information without customer consent. Personal information is not disclosed to any organization outside of Energy Ottawa Inc. for any purpose other than those purposes set out above without first obtaining customer consent or unless required by law.

How long is personal information retained?

Personal information is retained only for as long as required to fulfill the purpose for which it was collected or as required by law. Personal information that is no longer required is shredded, erased or de-personalized.

Assessing Personal Information

Customers are permitted to access personal information concerning them that is held by Energy Ottawa Inc. and to have it corrected if possible. Customers are encouraged to provide Energy Ottawa Inc. with any changes to their personal information to ensure that the personal information maintained by Energy Ottawa Inc. is accurate and complete.

Exceptions to access do apply but are limited and specific. Should an exception apply, Energy Ottawa Inc. will provide written reasons for not granting an access request.

Use, collection and retention of Web Site user information

Energy Ottawa Inc. collects information about the Internet protocol address, type of browser used, the date and time of each visit, and the Internet protocol address of the locations to which each visitor linked for each visit made to the Energy Ottawa Inc. Web Site.  This information is used strictly for statistical reporting purposes only.  Energy Ottawa Inc. makes no attempt to link these Internet protocol addresses with the identity of individuals visiting the Web Site.

Use of “cookies”

Energy Ottawa Inc. does not use “cookies” to track how visitors use its Web Site. Cookies are pieces of information that are transferred to your computer’s hard drive to monitor your use of a Web Site. Whenever, Energy Ottawa Inc. uses “cookies” to facilitate your transactions, you will be informed of that use. 

Contact Us

At Energy Ottawa Inc., we are committed to protecting the privacy of our customers. If you have questions or concerns regarding your personal information or this Privacy Statement please address them to:

Hydro Ottawa Holding Inc.
3025 Albion Road North, PO Box 8700
Ottawa, Ontario
K1G 3S4

Attention: Corporate Secretary and General Counsel