How to Pay Your Service Invoice

Energy Ottawa and its affiliates offer many different options to pay your Service Invoice. Choose the method that’s most convenient for you. Once you’ve selected an option, please ensure you allow sufficient time for the payment to reach us by the due date. This time varies according to your payment option.

All of the companies listed below are an affiliate of Energy Ottawa, a company that is itself affiliated with Hydro Ottawa.

Financial Institution

Make a payment through your bank or financial institution using telephone or online banking. Be sure to include your 20-digit Reference Number. Do not save this information as a Payee, as this number will change on each invoice you receive.

Credit Card

Your Service Invoice can be paid using MasterCard, Visa or American Express.

Each transaction is subject to a percentage-based service fee of 1.75% of the total payment. We do not receive any portion of the service fee. There is no maximum amount per transaction.

Please allow two business days for payment processing. A non-sufficient funds charge of $15 applies for a returned payment on an account.

Credit card payment can be made online or by telephone. Be sure to have your account number and credit card information in hand before starting the payment process.


Once your transaction is complete, you will receive email notification that includes a confirmation number.


Call 613-738-6400 to make a credit card payment by telephone. Once your transaction is complete, you will receive a confirmation number.

Note: Credit card payments are not accepted by mail.

Pay Online

Electronic Transfer

Send your electronic transfer payment to the company listed on your invoice.  Each company’s bank account information including account number, bank number and branch is provided on the reverse side of the invoice.

Once you have completed the electronic transfer payment, please send an email with your 20-digit Reference Number and the payment amount to

Cheque or Money Order

Make your cheque payable to the company listed on your statement. Write your 20-digit Reference Number on the front of your cheque or include the remittance stub. Your Reference Number should be quoted in your money order.

Mail your cheque or money order to the company’s address provided on the reverse side of the invoice. Address the envelope to “Energy Ottawa Finance”.


If you have any questions about your invoice or payments, contact us by email at or by telephone at 613 225-0418, weekdays between 8:00 a.m. and 4:00 p.m. (excluding statutory holidays).

Energy Ottawa Affiliates

  • Chaudière Hydro L.P.
  • Chaudière Hydro North L.P.
  • CPS Current Power Services (2016) Ltd.
  • Energy Ottawa Cable Testing Services Inc.
  • EO Generation Limited Partnership
  • Moose Creek Energy L.P.
  • Hull Energy L.P.
  • PowerTrail Inc.