Energy Ottawa is committed to preventing, identifying and removing barriers that impede accessibility. Our goal is to provide customer service in a manner that respects the principles of dignity, independence, integration and equal opportunity.

The Accessibility for Ontarians with Disabilities Act supports our goal to make everyday life barrier-free for people with disabilities. The Act requires organizations like Energy Ottawa to address barriers to accessibility in five categories: Customer Service, Transportation, Information and Communications, Employment and Built Environments.

Feedback and Document Request Process

Your feedback is important in helping improve the accessibility of Energy Ottawa’s service. Please let us know your comments:

Temporary Disruptions

Hydro Ottawa will make every reasonable effort to provide customers, employees and any others, notification in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternate facilities or services, if available.

Archived Documents

Information identified as archived on this website is for reference, research or recordkeeping purposes. It has not been altered or updated after the date of archiving. Archived documents are not subject to the Accessibility for Ontarians with Disabilities (AODA) Web Standards.

Request documents in an alternate format

Documents are available in various accessible formats upon request. Contact us or complete our online form.